Our Accessibility Policy

Effective Date: July 23, 2025
Version: 1.0
Approved By: Governance & Strategy Board
Policy Owner: Corporate Services Unit

1. Our Commitment
At GIDSA SE LTD, we are committed to creating an inclusive, accessible, and barrier-free environment for all stakeholders - including clients, partners, staff, visitors, and members of the public - regardless of ability, disability, or technological limitations. Our Secure BetaPro platform, services, digital content, and physical environments are developed and delivered to promote equitable access and user-friendly experiences for everyone.

2. Purpose
This policy outlines how GIDSA SE LTD integrates accessibility principles into all areas of its operations - including:
Digital platforms (web, mobile, portals, documents)
Communications and client interactions
Physical office spaces and project sites
Employment and recruitment
Events, training, and service delivery

3. Scope
This policy applies to:
All GIDSA SE employees, contractors, and service providers
All company systems, software, applications, and digital materials
All buildings, meeting rooms, and service centers owned or operated by GIDSA SE
All engagements with customers, partners, and the general public

4. Accessibility Principles
We uphold the following globally recognized accessibility standards:

Principle	Commitment
Inclusivity	We design systems and services to accommodate people of all abilities.
Equity	We ensure fair access and participation in all services and interactions.
Responsiveness	We address accessibility feedback swiftly and respectfully.
Continuous Improvement	We assess, test, and upgrade systems regularly for better accessibility.

5. Digital Accessibility
GIDSA SE LTD ensures that our websites, portals, and digital platforms - including Secure BetaPro - conform to international best practices:
WCAG 2.1 Level AA standards for accessible web design
Keyboard navigability and screen reader compatibility
Alt-text for images and non-text content
Color contrast and font scalability
Closed captioning and transcripts for videos

6. Physical & Environmental Accessibility
In all our office facilities and client-facing locations, we provide:
Step-free entrances and wheelchair access
Clearly marked accessible routes, signs, and elevators
Restrooms designed for persons with disabilities
Hearing assistance systems and signage where applicable
Evacuation procedures that include persons with disabilities

7. Employment & Recruitment
We are an equal opportunity employer committed to inclusive hiring and work environments. This includes:
Accessible job application portals
Availability of reasonable accommodations during interviews
Adaptive work tools and flexible work arrangements where required
Regular staff training on disability awareness and inclusive conduct

8. Communication & Client Services
We make communication accessible for all by offering:
Multiple formats (e.g. large print, audio, simplified text)
Translation or interpretation services upon request
Accessible customer service and support channels
Sign language support at official events (when pre-notified)

9. Feedback & Complaints
We actively encourage feedback to improve accessibility. If you experience a barrier or need assistance:
Email: accessibility@gidsase.com
Online: www.gidsase.com
All concerns will be addressed promptly, confidentially, and with sensitivity.

10. Training & Awareness
All staff receive annual accessibility training as part of our compliance and customer excellence strategy. Specialized teams (tech, HR, customer service) receive advanced accessibility and inclusive design training.

11. Governance & Compliance
GIDSA SE LTD is compliant with:
The Nigerian Disability Act 2019
Relevant accessibility requirements under the Nigeria Data Protection Act (NDPA)
Global best practices including ADA, WCAG, and ISO 21542
We review our accessibility practices annually and update them to meet evolving needs, technologies, and legal obligations.

12. Review & Version Control
This policy will be reviewed every 12 months or as needed when accessibility regulations or business operations change.

Signed:
Corporate Services
GIDSA SE LTD